Refund policy

We offer a 14-day return policy. This means thatShe You have 14 days after receiving your item to return it. haveto request a return. The product may be opened and tested.

To be eligible for a return, the item must be in the same condition in which it was received.She receive him have and are in the original packagingd. Aussearth Do you need the Beleg or other proof of purchase.

To initiate a return,Can you us under orders@roombastic.ch Contact us. Please noten youReturns must be sent to the following address:

IRobotics AG, Däntschgass 2, 4803 Vordemwald

If your return is accepted, we will send you a return label and instructions on how and where to send the package. Items returned to us without prior notification of a return will not be accepted.

If you have any questions about returns, you can contact us at any time at orders@roombastic.ch contact.

 

Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective/damaged or if you have received the wrong item so that we can resolve the issue.

 

Exceptions / Items not eligible for return
Unfortunately, we cannot accept returns of sale items or vouchers.

 

exchange
Should you wish to exchange the ordered product, please return it to us as described above. If the return is accepted, you can purchase the new item separately.

 

Refunds
We will notify you once we have received and processed your return and inform you whether the refund has been approved. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 14 working days have passed since we approved your return, please contact us atorders@roombastic.ch.