How can we help you?

FAQ's

Where should I contact if I have a question about my unit?

You can easily contact our customer service team by phone, email, Whatsapp or chat. Or come by our Swiss service centre in Vordemwald!

Einige Antworten zu deinen Fragen findest du sicher auch unten unter “Weitere FAQs”.

For whom is a household robot (vacuuming or mopping robot) suitable?

Basically, vacuuming or mopping robots are suitable for everyone. We have the right device for every budget and circumstance. We have robots that you don't have to worry about, as they can navigate your household and avoid objects that are lying around. Take a look around or ask our customer service, we're happy to help.

Which is better, a 2-in-1 combo appliance or two separate devices for mopping and vacuuming?

It all depends on your needs. A combo is very practical because you have everything in one device. You have a solid suction as well as mopping performance without much effort.

However, the mopping performance of the Braava jet m6 robot mop is outstanding. It is completely focused on mopping and can therefore achieve the best results in the most difficult conditions. Due to the imprint® Pairing technology also allows you to connect your Roomba and Braava so that Braava starts mopping as soon as your Roomba stops vacuuming.

Can I repair my device myself?

We place a lot of emphasis on sustainability and durable equipment. That's why you can replace most things yourself. You can replace the rubber blades, side brushes, filters and guide wheels without any major tools.

In more difficult cases, the unit can of course be sent in or brought over.

Do you have any questions? - We are happy to be there for you.

Personal customer contact is important to us

Mirko Pireddu

iRobot service manager

Gabriela Weisser

Head of Backoffice

Tiziana Cristiano

Employee back office

+41 62 746 06 74

Phone

041 783 22 00

[email protected]

E-mail

Warranty & Repair

Just three steps to a repaired iRobot product. Only for customers from Switzerland and Liechtenstein.

Check frequently asked questions

01^/03

Open repair ticket and send robot to service centre

02^/03

Repair of the iRobot product at the service centre and return shipment

03^/03

Check frequently asked questions

Before sending in your unit or spare part, please check if you can solve the problem with the help of our FAQ (Frequently Asked Questions) page.

FAQ's

Open repair ticket and send robot to service centre

Create a ⇒ repair ticket number. You will then receive an e-mail confirmation telling you whether you need to send in your device or whether it is sufficient for us to send you a replacement part.

If you need to return your machine, we will send you a return document. Print it out and include it with your shipment to the iRobot Service Centre.

Please use the original packaging or equivalent packaging for the return. Please note that units damaged during shipping or due to inadequate packaging are no longer covered by the warranty.

Only send relevant accessories for the repair. Non-essential accessories (such as virtual walls, replacement filters or similar) do not need to be enclosed.

Send us your device in a cleaned condition. We will charge cleaning costs for devices that arrive dirty. The iRobot Service Centre is located in 4803 Vordemwald.

Open repair ticket

Repair of the iRobot product at the service centre and return shipment

Repair costs

If your device is still within the warranty period, it will normally leave our service centre within 48 hours, be repaired and returned to you by post.

If your unit is already outside the warranty period, you will receive a repair estimate from us. You will be asked to agree to the cost estimate for a chargeable repair and to pay for it in advance. You can pay by bank transfer or Paypal. After receipt of payment, your device will be repaired and returned to you.

Please note that we will charge a processing and service fee of CHF 25.00 if our cost estimate is rejected. (Dispose of the device/ or return it unrepaired)

Shipping costs

Please note that iRobotics AG does not assume any costs for the return of the device, but these are at your expense.

The costs for the return of your product will be covered by iRobotics AG.

iRobot Service Center

iRobotics AG

Däntschgass 2, 4803 Vordemwald

Tel. 062 746 06 74

E-Mail: [email protected]

Opening hours

Monday to Thursday: 09:00-12:00 and 13:15-17:00

Friday: 09:00-12:00 and 13:15-16:00

iRobot Service Center

iRobotics AG

Däntschgass 2, 4803 Vordemwald

Tel. 062 746 06 74 | E-Mail: [email protected] | WhatsApp: 041 783 22 00

Opening hours

Monday to Thursday: 09:00-12:00 and 13:15-17:00

Friday: 09:00-12:00 and 13:15-16:00

Would you like to benefit from our 14-day money-back guarantee and return your device? Then please fill out the form below. We will get back to you as soon as possible.

Service package

Want to get your iRobot Roomba back in shape? Then book our Roomba® Service package

It is important to us that our equipment has a very long service life and we would therefore like to offer the possibility of refreshing it from time to time.

The service package for CHF 77.00 includes professional cleaning and reconditioning of your device in the event of any problems, you will receive a cost estimate with 20% discount on the additional services.

How it works

Go to the link below. You will be taken to our platform for repairs. Proceed as you would for a repair, but select "Special Service Package".
Once you have sent your request, you can send in your device*.
We will then clean and inspect your Roomba and replace any worn parts.
After the service, you will receive a message with the payment conditions and a possible cost estimate for acceptance or rejection.

Book now

*By sending in the unit, the customer agrees to pay the amount of CHF 77.00 after the service work has been completed.